For cerain industries, such as those in healthcare, home service providers, apartments, hospice, etc – providers must be accessible to their clients both during normal business hours as well as after normal business hours. In some industries, our customers have to respond within a limited amount of time. These requirements are often specified in their service level agreements with their clients. This makes dispatching times a huge priority for these customers. At Answerphone of America, our average dispatching time for emergency messages is only a few seconds.

One of the biggest problems with answering services in the past has been the misclassification of calls – classifying emergenices as non-emergenices and vice versa. At AoA, our software can classify the call’s severity in a number of ways: by job type, by the caller’s wishes, or we can create a custom plan just for your company. The software controls the operators actions, who the operator calls, on what means she contacts the individual (through one of our many message delivery options), and how often he/she contacts them.

Answerphone of America has one of the most reliable track records when it comes to getting emergency calls out in a timely fashion. Contact us today for a brief demonstration of our message dispatching software, or for a closer look at Answerweb.